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The InfoCare solution was introduced because changing demographics show that the number of elderly and
vulnerable people requiring home care is increasing. This in turn impacts on the Local Authorities and the management and delivery
of domiciliary care.
 Planning of care has traditionally been carried out using manual methods and the collation of the delivered
services from paper based time sheets. This makes it difficult for the organisations to accurately reconcile the planned care
against the actual.
Many authorities can identify with the labour intensive method of reconciling services delivered against planned
activity and in turn the process of ensuring billing and payroll is accurate to both client and carer.
The InfoCare unit provides both qualitative and quantative information in near real time enabling detailed
reporting to be fast and effective, ensuring compliance with statutory requirements of the new Commissioning bodies.
The InfoCare unit puts the customer at the heart of the service while providing the commissioners of care with
accurate detail of the care provided.
Any critical visits that must be delivered within specified times could be alerted to care managers in the event
of late or non-attendance. This improves the care delivery in real time and longer term allows opportunities to improve the
service.
The solution can also demonstrate the added benefit of
helping to maintain the quality health and safety of the carers.
Care managers knowing the activities of the carers increases their safety and in turn provides reassurance for the
field staff.
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