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So how can the effort be reduced without compromising the quality of information? Well, the
InfoCare unit is usually connected to the phone so we can use it to capture all sorts of information, directly from the service
user's home.
CareScore
By using paper-based questionnaires that the service user and carer work through together, the answers can be fed directly
into the Burall InfoCare unit removing the duplication of the usual data capture method.
This results in a more efficient and accurate record of the care delivered and avoids problems of
language constraints. By using multiple-choice questions, ranking questions and
scoring questions, the care reviews are carried out in any language and the scores are captured without the need for
translation, ensuring quality responses regardless of the language used.
CareScore QuickScore
CareScore can also be used in a novel way to give rapid feedback on a visit.
This is where the unique and informative Burall InfoCare solution extends the traditional
boundaries of data collection for Homecare and gives the Service User the opportunity to score the care they receive after each
visit. By using simple button presses, and a non-emotive approach, accurate information on how the
service user perceives the delivered care can be captured just after the visit has finished. There
will always be a proportion of service users who do not give this feedback,
but the overall trend analysis reports can demonstrate levels of perceived quality of
the providers. Depending on the response, individual scores can be followed up to allow the
providers to enquire about their service delivery to ensure they keep delivering quality. QuickScore is
disabled for 10 minutes after a Carer has logged out and is available for up to an hour after the visit ends. It can never
give a comprehensive analysis of service delivery but does allow providers and commissioners of care to focus their
precious resources on those areas where they can have best effect.
CareScore is just one of the unique features of the Burall InfoCare system.
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