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One of the biggest headaches for care providers is the continual change made to the care rosters. Wouldn't it be
good to be given advance notice of changes to help with your the planning and resource issues? Similarly, it is a cause of anxiety
for Service Users that the "don't want to be a burden" when their plans change. Instead of calling a busy call-centre which might
be handling urgent matters, all they ask is that someone calls them back to discuss their changes. The same anxieties arise when
they want to discuss matters confidentially without talking directly with their Carer, for whatever reason.
This is where the Burall InfoCare system helps because one of the unique benefits of having a terminal in the
Service User's home is that they can initiate any non-urgent contact with their care provider at the touch of a button. A call
back, within normal office hours, then ensures that important information is shared, helps improve the service delivered, and
allows optimum use of precious resources. It reduces aborted visits and enables care to be delivered where it is needed most, with
greater efficiency.
The Call Me button can also provide feedback on the service delivered - not just to complain but to offer thanks
for a job well done. And because this feedback can go directly to the Social Services department, it allows an independent and
confidential communications channel which doesn't rely on relaying messages through the Care Worker or an independent Provider
organisation.
Call Me is just one of the unique features of the Burall InfoCare system.
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